Difference between revisions of "Send an eReferral"

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(Created page with "eReferral was designed to accomplish two tasks with a single entry - - getting desired member information to a consumer while letting the member know that they’ve been refer...")
 
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eReferral was designed to accomplish two tasks with a single entry - - getting desired member information to a consumer while letting the member know that they’ve been referred.
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#REDIRECT [[eReferrals]]
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1. Click to add an eReferral using the desired selection found within the Members (Add eReferral), Events (Add eReferral), Communication (Send an eReferral), or Info Request (Add an eReferral) modules.
  
Pertinent consumer information is entered and then used to generate an email message or printout that includes the selected member(s) contact information in referral format.
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2. Edit the Contact Information area using the consumer information. See Figure 11-1 below.
  
Through a separate email message, the member is informed that their business information was passed on to an interested consumer.
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3. Edit the Email Options area with desired email subject line, return email address, and text that the member will receive. Note: to change the default selections, click setup options.
  
Take for example, a consumer that calls and asks for a list of restaurants in your area. You enter their contact information in the '''eReferral''' screen. After selecting the Restaurant category members as your designated recipients, you click one button to email the detailed restaurant list with addresses, phone numbers, and web site address to the consumer. Then you click one additional button to send an email to the restaurant members with a message indicating that they have been referred. All these steps are handled under one screen.
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4. Use the Add Recipients box to include additional members in the referral.
  
Default text and subject lines for these email messages can be customized by your chamber as desired.
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5. Click Detailed Recipient List.
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[[File:Communication.1.082.1.jpg]]
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'''Figure 11-1''' eReferral window
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'''Note: '''To change the default consumer email subject line and text, select setup options on the previous screen.
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6. On the next screen, click '''Print Lis'''t and then click '''Print'''. (see Figure 11-2)
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or Click '''Email List''' and then click '''Send Email'''. Note: When selecting '''Email List''', the displayed email address is from the '''Contact Information''' area on the previous screen.
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[[File:Communication.1.082.2.jpg]]
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'''Figure 11-2''' Detailed Recipient List
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'''Note: '''This eReferral is recorded by default in the member’s communication history. To change this default, under eReferral Settings/Options in the Setup module click to designate if eReferrals should log automatically.
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7. Click '''Close Window'''.
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8. Click '''Send Referral''' to send the referral email to the selected recipients (the members). (See figure 11-1).

Latest revision as of 16:30, 17 September 2015

Redirect to:

1. Click to add an eReferral using the desired selection found within the Members (Add eReferral), Events (Add eReferral), Communication (Send an eReferral), or Info Request (Add an eReferral) modules.

2. Edit the Contact Information area using the consumer information. See Figure 11-1 below.

3. Edit the Email Options area with desired email subject line, return email address, and text that the member will receive. Note: to change the default selections, click setup options.

4. Use the Add Recipients box to include additional members in the referral.

5. Click Detailed Recipient List.

Communication.1.082.1.jpg

Figure 11-1 eReferral window

Note: To change the default consumer email subject line and text, select setup options on the previous screen.

6. On the next screen, click Print List and then click Print. (see Figure 11-2) or Click Email List and then click Send Email. Note: When selecting Email List, the displayed email address is from the Contact Information area on the previous screen.


Communication.1.082.2.jpg

Figure 11-2 Detailed Recipient List


Note: This eReferral is recorded by default in the member’s communication history. To change this default, under eReferral Settings/Options in the Setup module click to designate if eReferrals should log automatically.

7. Click Close Window.

8. Click Send Referral to send the referral email to the selected recipients (the members). (See figure 11-1).