Getting Help
Questions? We have a number of places where you can get answers.
- On-Screen Help
Click the Help button (help button) on your screens, for additional tips, tricks, or detailed descriptions. Getting Started-rd bullet.jpg Type any keywords in the Search Help box Getting Started-Getting help-image10.png in the left-hand menu. Getting Started-rd bullet.jpg Click Request Support in the left-hand menu to enter a direct request into Customer Service. Getting Started-Getting help-image11.png Getting Started-rd bullet.jpg Support via email support@micronetonline.com Getting Started-rd bullet.jpg Support through toll-free phone access Monday – Friday 8:00 a.m. – 6:00 p.m. CDST 1-800-825-9171 Getting Started-rd bullet.jpg Online training webinars and interactive workshops with a live instructor are available View a current class schedule and register online via the Webinars menu selection Getting Started-Getting help-image12.png Getting Started-rd bullet.jpg Recorded sessions of training webinars are available by clicking Help/Info in the left-hand menu; then open Videos, Webinars, and Other Resources and select Webinars – recorded sessions. Getting Started-rd bullet.jpg Video tutorials are available throughout the software wherever you see the moviecamera icon. Find a library of all videos by clicking Help/Info in the left-hand menu; then open Videos, Webinars, and Other Resources and select Video Tutorials. Getting Started-rd bullet.jpg FAQ – Frequently Asked Questions are found by clicking Help/Info in the left-hand menu; then open Videos, Webinars, and Other Resources and select FAQs. Getting Started-rd bullet.jpg Forum – Ask your peers at other organizations where this software is in use. Select Forum from the Dashboard module. [a 3 minute video] to learn how to effectively use the forum and then submit your own and reply to topics of interest – about your software and also other organization-specific topics.
