Getting Help
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Getting help
Getting help
MicroNet provides world-class customer service using a variety of resources.
Resources
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Click the Help button (  ) on your screens, for additional tips, tricks, or detailed descriptions. |
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Type any keywords in the Search Help box  in the left-hand menu. |
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Click Request Support in the left-hand menu to enter a direct request into Customer Service. |
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Support via email |
support@micronetonline.com
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Support through toll-free phone access |
Monday – Friday 8:00 a.m. – 6:00 p.m. CDST
1-800-825-9171
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Online training webinars and interactive workshops with a live instructor are available |
View a current class schedule and register online via the Webinars menu selection
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Recorded sessions of training webinars are available by clicking Help/Info in the left-hand menu; then open Videos, Webinars, and Other Resources and select Webinars – recorded sessions. |
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Video tutorials are available throughout the software wherever you see the  icon. Find a library of all videos by clicking Help/Info in the left-hand menu; then open Videos, Webinars, and Other Resources and select Video Tutorials. |
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FAQ – Frequently Asked Questions are found by clicking Help/Info in the left-hand menu; then open Videos, Webinars, and Other Resources and select FAQs. |
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Forum – Ask your peers at other organizations where this software is in use. Select Forum from the Dashboard module. [a 3 minute video] to learn how to effectively use the forum and then submit your own and reply to topics of interest – about your software and also other organization-specific topics. |
