Difference between revisions of "Getting Help"

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Click the Help button (help button) on your screens, for additional tips, tricks, or detailed descriptions.
 
Click the Help button (help button) on your screens, for additional tips, tricks, or detailed descriptions.
Getting Started-rd bullet.jpg
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Type any keywords in the Search Help box  Getting Started-Getting help-image10.png in the left-hand menu.
 
Type any keywords in the Search Help box  Getting Started-Getting help-image10.png in the left-hand menu.
Getting Started-rd bullet.jpg
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Click Request Support in the left-hand menu to enter a direct request into Customer Service.
 
Click Request Support in the left-hand menu to enter a direct request into Customer Service.
Getting Started-Getting help-image11.png
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Getting Started-rd bullet.jpg
 
Getting Started-rd bullet.jpg
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Support via email
 
Support via email
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support@micronetonline.com
 
support@micronetonline.com
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Support through toll-free phone access
 
Support through toll-free phone access
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Monday – Friday 8:00 a.m. – 6:00 p.m. CDST
 
Monday – Friday 8:00 a.m. – 6:00 p.m. CDST
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1-800-825-9171
 
1-800-825-9171
Getting Started-rd bullet.jpg
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Online training webinars and interactive workshops with a live instructor are available
 
Online training webinars and interactive workshops with a live instructor are available
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View a current class schedule and register online via the Webinars menu selection
 
View a current class schedule and register online via the Webinars menu selection
Getting Started-Getting help-image12.png
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Getting Started-rd bullet.jpg
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Recorded sessions of training webinars are available by clicking Help/Info in the left-hand menu; then open Videos, Webinars, and Other  
Recorded sessions of training webinars are available by clicking Help/Info in the left-hand menu; then open Videos, Webinars, and Other Resources and select Webinars – recorded sessions.
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Getting Started-rd bullet.jpg
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Resources and select Webinars – recorded sessions.
Video tutorials are available throughout the software wherever you see the moviecamera icon. Find a library of all videos by clicking Help/Info in the left-hand menu; then open Videos, Webinars, and Other Resources and select Video Tutorials.
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Getting Started-rd bullet.jpg
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Video tutorials are available throughout the software wherever you see the moviecamera icon. Find a library of all videos by clicking  
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Help/Info in the left-hand menu; then open Videos, Webinars, and Other Resources and select Video Tutorials.
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FAQ – Frequently Asked Questions are found by clicking Help/Info in the left-hand menu; then open Videos, Webinars, and Other Resources and select FAQs.
 
FAQ – Frequently Asked Questions are found by clicking Help/Info in the left-hand menu; then open Videos, Webinars, and Other Resources and select FAQs.
Getting Started-rd bullet.jpg
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Forum – Ask your peers at other organizations where this software is in use. Select Forum from the Dashboard module. [a 3 minute video] to learn how to effectively use the forum and then submit your own and reply to topics of interest – about your software and also other organization-specific topics.
 
Forum – Ask your peers at other organizations where this software is in use. Select Forum from the Dashboard module. [a 3 minute video] to learn how to effectively use the forum and then submit your own and reply to topics of interest – about your software and also other organization-specific topics.

Revision as of 17:13, 9 August 2015

Questions? We have a number of places where you can get answers.

  • On-Screen Help

Click the Help button (help button) on your screens, for additional tips, tricks, or detailed descriptions.

Type any keywords in the Search Help box Getting Started-Getting help-image10.png in the left-hand menu.

Click Request Support in the left-hand menu to enter a direct request into Customer Service.

Getting Started-rd bullet.jpg

Support via email

support@micronetonline.com

Support through toll-free phone access

Monday – Friday 8:00 a.m. – 6:00 p.m. CDST

1-800-825-9171

Online training webinars and interactive workshops with a live instructor are available

View a current class schedule and register online via the Webinars menu selection

Recorded sessions of training webinars are available by clicking Help/Info in the left-hand menu; then open Videos, Webinars, and Other

Resources and select Webinars – recorded sessions.

Video tutorials are available throughout the software wherever you see the moviecamera icon. Find a library of all videos by clicking

Help/Info in the left-hand menu; then open Videos, Webinars, and Other Resources and select Video Tutorials.

FAQ – Frequently Asked Questions are found by clicking Help/Info in the left-hand menu; then open Videos, Webinars, and Other Resources and select FAQs.


Forum – Ask your peers at other organizations where this software is in use. Select Forum from the Dashboard module. [a 3 minute video] to learn how to effectively use the forum and then submit your own and reply to topics of interest – about your software and also other organization-specific topics.