Difference between revisions of "Getting Help"

From Support Wiki
Jump to navigation Jump to search
(Created page with "<div xmlns="http://www.w3.org/1999/xhtml"> <div style="text-align: left;">Table of Contents | Getting_Started-System_Requirements|Prev...")
 
Line 1: Line 1:
<div xmlns="http://www.w3.org/1999/xhtml">
+
Questions? We have a number of places where you can get answers.
  <div style="text-align: left;">[[Getting_Started-TableOfContents|Table of Contents]] | [[Getting_Started-System_Requirements|Previous]] | [[Getting_Started-Commonly_used_terms|Next]] | [[Getting_Started-Index|Index]]</div>
+
 
  <div style="color: #999999; font-family: sans-serif; font-size: 10pt; text-align: left;">Getting help</div>
+
*On-Screen Help
  <hr />
+
 
  <div style="color: #808080; font-family: Cambria; font-size: 22pt;"><span id="wwpID0E0WS0HA">Getting help</span></div>
+
Click the Help button (help button) on your screens, for additional tips, tricks, or detailed descriptions.
  <div style="font-family: &quot;Times New Roman&quot;; font-size: 11pt; margin-bottom: 12pt;"><span id="wwpID0E0VS0HA">MicroNet provides world-class customer service using a variety of resources.</span></div>
+
Getting Started-rd bullet.jpg
  <div style="color: #5F497A; font-family: Cambria; font-size: 11pt; font-weight: bold; margin-left: 0pt;"><span id="wwpID0E0US0HA">Resources</span></div>
+
Type any keywords in the Search Help box  Getting Started-Getting help-image10.png in the left-hand menu.
  <div style="margin-left: 0pt;margin-bottom: 12pt;">
+
Getting Started-rd bullet.jpg
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
+
Click Request Support in the left-hand menu to enter a direct request into Customer Service.
      <tr valign="baseline">
+
Getting Started-Getting help-image11.png
        <td style="width: 18pt"><div style="font-family: &quot;Times New Roman&quot;; font-size: 11pt;">[[Image:Getting_Started-rd_bullet.jpg|9px]]</div></td>
+
Getting Started-rd bullet.jpg
        <td><div style="font-family: &quot;Times New Roman&quot;; font-size: 11pt;"><span id="wwpID0E0TS0HA">Click the </span><span style="font-weight: bold;">Help</span> button ([[Image:Getting_Started-Getting_help-image9.png|help button]]) on your screens, for additional tips, tricks, or detailed descriptions.</div></td>
+
Support via email
      </tr>
+
support@micronetonline.com
    </table>
+
Getting Started-rd bullet.jpg
  </div>
+
Support through toll-free phone access
  <div style="margin-left: 0pt;margin-bottom: 12pt;">
+
Monday – Friday 8:00 a.m. – 6:00 p.m. CDST
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
+
1-800-825-9171
      <tr valign="baseline">
+
Getting Started-rd bullet.jpg
        <td style="width: 18pt"><div style="font-family: &quot;Times New Roman&quot;; font-size: 11pt;">[[Image:Getting_Started-rd_bullet.jpg|9px]]</div></td>
+
Online training webinars and interactive workshops with a live instructor are available
        <td><div style="font-family: &quot;Times New Roman&quot;; font-size: 11pt;"><span id="wwpID0E0SS0HA">Type any keywords in the </span><span style="font-weight: bold;">Search Help</span> box  [[Image:Getting_Started-Getting_help-image10.png]] in the left-hand menu.</div></td>
+
View a current class schedule and register online via the Webinars menu selection
      </tr>
+
Getting Started-Getting help-image12.png
    </table>
+
Getting Started-rd bullet.jpg
  </div>
+
Recorded sessions of training webinars are available by clicking Help/Info in the left-hand menu; then open Videos, Webinars, and Other Resources and select Webinars – recorded sessions.
  <div style="margin-left: 0pt;margin-bottom: 12pt;">
+
Getting Started-rd bullet.jpg
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
+
Video tutorials are available throughout the software wherever you see the moviecamera icon. Find a library of all videos by clicking Help/Info in the left-hand menu; then open Videos, Webinars, and Other Resources and select Video Tutorials.
      <tr valign="baseline">
+
Getting Started-rd bullet.jpg
        <td style="width: 18pt"><div style="font-family: &quot;Times New Roman&quot;; font-size: 11pt;">[[Image:Getting_Started-rd_bullet.jpg|9px]]</div></td>
+
FAQ – Frequently Asked Questions are found by clicking Help/Info in the left-hand menu; then open Videos, Webinars, and Other Resources and select FAQs.
        <td><div style="font-family: &quot;Times New Roman&quot;; font-size: 11pt;"><span id="wwpID0E0RS0HA">Click </span><span style="font-weight: bold;">Request Support</span> in the left-hand menu to enter a direct request into Customer Service.</div></td>
+
Getting Started-rd bullet.jpg
      </tr>
+
Forum – Ask your peers at other organizations where this software is in use. Select Forum from the Dashboard module. [a 3 minute video] to learn how to effectively use the forum and then submit your own and reply to topics of interest – about your software and also other organization-specific topics.
    </table>
 
  </div>
 
  <div style="font-family: &quot;Times New Roman&quot;; font-size: 11pt; margin-bottom: 12pt; margin-left: 54pt; text-align: justify;"><span id="wwpID0E0QS0HA">[[Image:Getting_Started-Getting_help-image11.png]]</span></div>
 
  <div style="margin-left: 0pt;margin-bottom: 12pt;">
 
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
      <tr valign="baseline">
 
        <td style="width: 18pt"><div style="font-family: &quot;Times New Roman&quot;; font-size: 11pt;">[[Image:Getting_Started-rd_bullet.jpg|9px]]</div></td>
 
        <td><div style="font-family: &quot;Times New Roman&quot;; font-size: 11pt;"><span id="wwpID0E0PS0HA">Support via email </span></div></td>
 
      </tr>
 
    </table>
 
  </div>
 
  <div style="font-family: &quot;Times New Roman&quot;; font-size: 11pt; margin-bottom: 12pt; margin-left: 54pt;"><span id="wwpID0E0OS0HA">support@micronetonline.com</span></div>
 
  <div style="margin-left: 0pt;margin-bottom: 12pt;">
 
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
      <tr valign="baseline">
 
        <td style="width: 18pt"><div style="font-family: &quot;Times New Roman&quot;; font-size: 11pt;">[[Image:Getting_Started-rd_bullet.jpg|9px]]</div></td>
 
        <td><div style="font-family: &quot;Times New Roman&quot;; font-size: 11pt;"><span id="wwpID0E0NS0HA">Support through toll-free phone access</span></div></td>
 
      </tr>
 
    </table>
 
  </div>
 
  <div style="font-family: &quot;Times New Roman&quot;; font-size: 11pt; margin-bottom: 12pt; margin-left: 54pt;"><span id="wwpID0E0MS0HA">Monday – Friday 8:00 a.m. – 6:00 p.m. CDST</span></div>
 
  <div style="font-family: &quot;Times New Roman&quot;; font-size: 11pt; margin-bottom: 12pt; margin-left: 54pt;"><span style="font-weight: bold;"><span id="wwpID0E0LS0HA">1-800-825-9171</span></span></div>
 
  <div style="margin-left: 0pt;margin-bottom: 12pt;">
 
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
      <tr valign="baseline">
 
        <td style="width: 18pt"><div style="font-family: &quot;Times New Roman&quot;; font-size: 11pt;">[[Image:Getting_Started-rd_bullet.jpg|9px]]</div></td>
 
        <td><div style="font-family: &quot;Times New Roman&quot;; font-size: 11pt;"><span id="wwpID0E0KS0HA">Online training webinars and interactive workshops with a live instructor are available</span></div></td>
 
      </tr>
 
    </table>
 
  </div>
 
  <div style="font-family: &quot;Times New Roman&quot;; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt;"><span id="wwpID0E0JS0HA">View a current class schedule and register online via the </span><span style="font-weight: bold;">Webinars</span> menu selection</div>
 
  <div style="font-family: &quot;Times New Roman&quot;; font-size: 11pt; margin-bottom: 12pt; margin-left: 54pt; text-align: justify;"><span id="wwpID0E0IS0HA">[[Image:Getting_Started-Getting_help-image12.png]]</span></div>
 
  <div style="margin-left: 0pt;margin-bottom: 12pt;">
 
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
      <tr valign="baseline">
 
        <td style="width: 18pt"><div style="font-family: &quot;Times New Roman&quot;; font-size: 11pt;">[[Image:Getting_Started-rd_bullet.jpg|9px]]</div></td>
 
        <td><div style="font-family: &quot;Times New Roman&quot;; font-size: 11pt;"><span id="wwpID0E0HS0HA">Recorded sessions of training webinars are available by clicking </span><span style="font-weight: bold;">Help/Info</span> in the left-hand menu; then open <span style="font-weight: bold;">Videos, Webinars, and Other Resources</span> and select <span style="font-family: Calibri; font-size: 11pt; font-weight: bold;">Webinars – recorded sessions</span>.</div></td>
 
      </tr>
 
    </table>
 
  </div>
 
  <div style="margin-left: 0pt;margin-bottom: 12pt;">
 
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
      <tr valign="baseline">
 
        <td style="width: 18pt"><div style="font-family: &quot;Times New Roman&quot;; font-size: 11pt;">[[Image:Getting_Started-rd_bullet.jpg|9px]]</div></td>
 
        <td><div style="font-family: &quot;Times New Roman&quot;; font-size: 11pt;"><span id="wwpID0E0GS0HA">Video tutorials are available throughout the software wherever you see the [[Image:Getting_Started-Getting_help-image13.png|moviecamera]] icon. Find a library of all videos by clicking </span><span style="font-weight: bold;">Help/Info</span> in the left-hand menu; then open <span style="font-weight: bold;">Videos, Webinars, and Other Resources</span> and select <span style="font-family: Calibri; font-size: 11pt; font-weight: bold;">Video Tutorials</span>.</div></td>
 
      </tr>
 
    </table>
 
  </div>
 
  <div style="margin-left: 0pt;margin-bottom: 12pt;">
 
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
      <tr valign="baseline">
 
        <td style="width: 18pt"><div style="font-family: &quot;Times New Roman&quot;; font-size: 11pt;">[[Image:Getting_Started-rd_bullet.jpg|9px]]</div></td>
 
        <td><div style="font-family: &quot;Times New Roman&quot;; font-size: 11pt;"><span id="wwpID0E0FS0HA">FAQ – Frequently Asked Questions are found by clicking </span><span style="font-weight: bold;">Help/Info</span>  in the left-hand menu; then open <span style="font-weight: bold;">Videos, Webinars, and Other Resources</span> and select <span style="font-weight: bold;">FAQs</span>.</div></td>
 
      </tr>
 
    </table>
 
  </div>
 
  <div style="margin-left: 0pt;margin-bottom: 12pt;">
 
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
      <tr valign="baseline">
 
        <td style="width: 18pt"><div style="font-family: &quot;Times New Roman&quot;; font-size: 11pt;">[[Image:Getting_Started-rd_bullet.jpg|9px]]</div></td>
 
        <td><div style="font-family: &quot;Times New Roman&quot;; font-size: 11pt;"><span id="wwpID0E0ES0HA">Forum – Ask your peers at other organizations where this software is in use. Select </span><span style="font-weight: bold;">Forum</span> from the <span style="font-weight: bold;">Dashboard</span> module. <span style="color: #003366; font-size: 11pt; text-decoration: underline;">[[http://www.chambermaster.com/directory/include/help/Videos/CM4.3/cmforum/CMForumbasicsCMtab.htm|Watch a 3 minute video]]</span> to learn how to effectively use the forum and then submit your own and reply to topics of interest – about your software and also other organization-specific topics.</div></td>
 
      </tr>
 
    </table>
 
  </div>
 
</div>
 

Revision as of 17:07, 9 August 2015

Questions? We have a number of places where you can get answers.

  • On-Screen Help

Click the Help button (help button) on your screens, for additional tips, tricks, or detailed descriptions. Getting Started-rd bullet.jpg Type any keywords in the Search Help box Getting Started-Getting help-image10.png in the left-hand menu. Getting Started-rd bullet.jpg Click Request Support in the left-hand menu to enter a direct request into Customer Service. Getting Started-Getting help-image11.png Getting Started-rd bullet.jpg Support via email support@micronetonline.com Getting Started-rd bullet.jpg Support through toll-free phone access Monday – Friday 8:00 a.m. – 6:00 p.m. CDST 1-800-825-9171 Getting Started-rd bullet.jpg Online training webinars and interactive workshops with a live instructor are available View a current class schedule and register online via the Webinars menu selection Getting Started-Getting help-image12.png Getting Started-rd bullet.jpg Recorded sessions of training webinars are available by clicking Help/Info in the left-hand menu; then open Videos, Webinars, and Other Resources and select Webinars – recorded sessions. Getting Started-rd bullet.jpg Video tutorials are available throughout the software wherever you see the moviecamera icon. Find a library of all videos by clicking Help/Info in the left-hand menu; then open Videos, Webinars, and Other Resources and select Video Tutorials. Getting Started-rd bullet.jpg FAQ – Frequently Asked Questions are found by clicking Help/Info in the left-hand menu; then open Videos, Webinars, and Other Resources and select FAQs. Getting Started-rd bullet.jpg Forum – Ask your peers at other organizations where this software is in use. Select Forum from the Dashboard module. [a 3 minute video] to learn how to effectively use the forum and then submit your own and reply to topics of interest – about your software and also other organization-specific topics.