Difference between revisions of "Getting Help"

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Questions? We have a number of places where you can get answers.
 
Questions? We have a number of places where you can get answers.
  
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*On-Screen Help
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*'''On-Screen Help'''
  
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Click the Help button (help button) on your screens, for additional tips, tricks, or detailed descriptions.
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:Click the help icons located throughout the application for additional tips, tricks, or detailed descriptions.
  
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Type any keywords in the Search Help box  Getting Started-Getting help-image10.png in the left-hand menu.
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*'''Search Help Box'''
  
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Click Request Support in the left-hand menu to enter a direct request into Customer Service.
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:Type any keywords in the "Search Help..." box at the top of the left-hand menu.
  
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Getting Started-rd bullet.jpg
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*'''Request Support'''
  
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Support via email
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:Click "Request Support" near the bottom of the left-hand menu to go to the main Getting Help page.
  
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support@micronetonline.com
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*'''Webinars'''
  
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Support through toll-free phone access
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:The Webinars link on the left-hand menu will take you to calendar with upcoming live webinars which you can attend for free.
  
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Monday – Friday 8:00 a.m. – 6:00 p.m. CDST
 
  
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1-800-825-9171
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::[[File:find_help.jpg]]
  
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Online training webinars and interactive workshops with a live instructor are available
 
  
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View a current class schedule and register online via the Webinars menu selection
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[[Category: Getting Started]]
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Recorded sessions of training webinars are available by clicking Help/Info in the left-hand menu; then open Videos, Webinars, and Other
 
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Resources and select Webinars – recorded sessions.
 
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Video tutorials are available throughout the software wherever you see the moviecamera icon. Find a library of all videos by clicking
 
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Help/Info in the left-hand menu; then open Videos, Webinars, and Other Resources and select Video Tutorials.
 
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FAQ – Frequently Asked Questions are found by clicking Help/Info in the left-hand menu; then open Videos, Webinars, and Other Resources and select FAQs.
 
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Forum – Ask your peers at other organizations where this software is in use. Select Forum from the Dashboard module. [a 3 minute video] to learn how to effectively use the forum and then submit your own and reply to topics of interest – about your software and also other organization-specific topics.
 

Latest revision as of 18:46, 4 September 2016

Questions? We have a number of places where you can get answers.

  • On-Screen Help
Click the help icons located throughout the application for additional tips, tricks, or detailed descriptions.
  • Search Help Box
Type any keywords in the "Search Help..." box at the top of the left-hand menu.
  • Request Support
Click "Request Support" near the bottom of the left-hand menu to go to the main Getting Help page.
  • Webinars
The Webinars link on the left-hand menu will take you to calendar with upcoming live webinars which you can attend for free.


Find help.jpg
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