Difference between revisions of "Getting Help"

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Questions? We have a number of places where you can get answers.
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  <div style="text-align: left;">[[Getting_Started-TableOfContents|Table of Contents]] | [[Getting_Started-System_Requirements|Previous]] | [[Getting_Started-Commonly_used_terms|Next]] | [[Getting_Started-Index|Index]]</div>
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  <div style="color: #999999; font-family: sans-serif; font-size: 10pt; text-align: left;">Getting help</div>
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*'''On-Screen Help'''
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  <div style="color: #808080; font-family: Cambria; font-size: 22pt;"><span id="wwpID0E0WS0HA">Getting help</span></div>
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:Click the help icons located throughout the application for additional tips, tricks, or detailed descriptions.
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  <div style="font-family: &quot;Times New Roman&quot;; font-size: 11pt; margin-bottom: 12pt;"><span id="wwpID0E0VS0HA">MicroNet provides world-class customer service using a variety of resources.</span></div>
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  <div style="color: #5F497A; font-family: Cambria; font-size: 11pt; font-weight: bold; margin-left: 0pt;"><span id="wwpID0E0US0HA">Resources</span></div>
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*'''Search Help Box'''
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:Type any keywords in the "Search Help..." box at the top of the left-hand menu.
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        <td style="width: 18pt"><div style="font-family: &quot;Times New Roman&quot;; font-size: 11pt;">[[Image:Getting_Started-rd_bullet.jpg|9px]]</div></td>
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*'''Request Support'''
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        <td><div style="font-family: &quot;Times New Roman&quot;; font-size: 11pt;"><span id="wwpID0E0TS0HA">Click the </span><span style="font-weight: bold;">Help</span> button ([[Image:Getting_Started-Getting_help-image9.png|help button]]) on your screens, for additional tips, tricks, or detailed descriptions.</div></td>
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:Click "Request Support" near the bottom of the left-hand menu to go to the main Getting Help page.
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*'''Webinars'''
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:The Webinars link on the left-hand menu will take you to calendar with upcoming live webinars which you can attend for free.
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        <td><div style="font-family: &quot;Times New Roman&quot;; font-size: 11pt;"><span id="wwpID0E0SS0HA">Type any keywords in the </span><span style="font-weight: bold;">Search Help</span> box  [[Image:Getting_Started-Getting_help-image10.png]] in the left-hand menu.</div></td>
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::[[File:find_help.jpg]]
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[[Category: Getting Started]]
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        <td><div style="font-family: &quot;Times New Roman&quot;; font-size: 11pt;"><span id="wwpID0E0RS0HA">Click </span><span style="font-weight: bold;">Request Support</span> in the left-hand menu to enter a direct request into Customer Service.</div></td>
 
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  <div style="font-family: &quot;Times New Roman&quot;; font-size: 11pt; margin-bottom: 12pt; margin-left: 54pt; text-align: justify;"><span id="wwpID0E0QS0HA">[[Image:Getting_Started-Getting_help-image11.png]]</span></div>
 
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        <td><div style="font-family: &quot;Times New Roman&quot;; font-size: 11pt;"><span id="wwpID0E0PS0HA">Support via email </span></div></td>
 
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  <div style="font-family: &quot;Times New Roman&quot;; font-size: 11pt; margin-bottom: 12pt; margin-left: 54pt;"><span id="wwpID0E0OS0HA">support@micronetonline.com</span></div>
 
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        <td><div style="font-family: &quot;Times New Roman&quot;; font-size: 11pt;"><span id="wwpID0E0NS0HA">Support through toll-free phone access</span></div></td>
 
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  <div style="font-family: &quot;Times New Roman&quot;; font-size: 11pt; margin-bottom: 12pt; margin-left: 54pt;"><span id="wwpID0E0MS0HA">Monday – Friday 8:00 a.m. – 6:00 p.m. CDST</span></div>
 
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  <div style="font-family: &quot;Times New Roman&quot;; font-size: 11pt; margin-bottom: 12pt; margin-left: 54pt;"><span style="font-weight: bold;"><span id="wwpID0E0LS0HA">1-800-825-9171</span></span></div>
 
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        <td><div style="font-family: &quot;Times New Roman&quot;; font-size: 11pt;"><span id="wwpID0E0KS0HA">Online training webinars  and interactive workshops with a live instructor are available</span></div></td>
 
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  <div style="font-family: &quot;Times New Roman&quot;; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt;"><span id="wwpID0E0JS0HA">View a current class schedule and register online via the </span><span style="font-weight: bold;">Webinars</span> menu selection</div>
 
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  <div style="font-family: &quot;Times New Roman&quot;; font-size: 11pt; margin-bottom: 12pt; margin-left: 54pt; text-align: justify;"><span id="wwpID0E0IS0HA">[[Image:Getting_Started-Getting_help-image12.png]]</span></div>
 
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        <td><div style="font-family: &quot;Times New Roman&quot;; font-size: 11pt;"><span id="wwpID0E0HS0HA">Recorded sessions of training webinars are available by clicking </span><span style="font-weight: bold;">Help/Info</span> in the left-hand menu; then open <span style="font-weight: bold;">Videos, Webinars, and Other Resources</span> and select <span style="font-family: Calibri; font-size: 11pt; font-weight: bold;">Webinars – recorded sessions</span>.</div></td>
 
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        <td><div style="font-family: &quot;Times New Roman&quot;; font-size: 11pt;"><span id="wwpID0E0GS0HA">Video tutorials are available throughout the software wherever you see the [[Image:Getting_Started-Getting_help-image13.png|moviecamera]] icon.  Find a library of all videos by clicking </span><span style="font-weight: bold;">Help/Info</span> in the left-hand menu; then open <span style="font-weight: bold;">Videos, Webinars, and Other Resources</span> and select <span style="font-family: Calibri; font-size: 11pt; font-weight: bold;">Video Tutorials</span>.</div></td>
 
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        <td><div style="font-family: &quot;Times New Roman&quot;; font-size: 11pt;"><span id="wwpID0E0FS0HA">FAQ – Frequently Asked Questions are found by clicking </span><span style="font-weight: bold;">Help/Info</span>  in the left-hand menu; then open <span style="font-weight: bold;">Videos, Webinars, and Other Resources</span> and select <span style="font-weight: bold;">FAQs</span>.</div></td>
 
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        <td><div style="font-family: &quot;Times New Roman&quot;; font-size: 11pt;"><span id="wwpID0E0ES0HA">Forum – Ask your peers at other organizations where this software is in use.  Select </span><span style="font-weight: bold;">Forum</span> from the <span style="font-weight: bold;">Dashboard</span> module.  <span style="color: #003366; font-size: 11pt; text-decoration: underline;">[[http://www.chambermaster.com/directory/include/help/Videos/CM4.3/cmforum/CMForumbasicsCMtab.htm|Watch a 3 minute video]]</span> to learn how to effectively use the forum and then submit your own and reply to topics of interest – about your software and also other organization-specific topics.</div></td>
 
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Latest revision as of 18:46, 4 September 2016

Questions? We have a number of places where you can get answers.

  • On-Screen Help
Click the help icons located throughout the application for additional tips, tricks, or detailed descriptions.
  • Search Help Box
Type any keywords in the "Search Help..." box at the top of the left-hand menu.
  • Request Support
Click "Request Support" near the bottom of the left-hand menu to go to the main Getting Help page.
  • Webinars
The Webinars link on the left-hand menu will take you to calendar with upcoming live webinars which you can attend for free.


Find help.jpg
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