Cancelling an Event Registration

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Revision as of 16:25, 10 September 2016 by SPederson (talk | contribs)
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If someone has registered for an event, but chosen the wrong fee item and has already paid or been invoiced, complete these steps to cancel the registration so you can create a new one with the correct fee item.

Note: If the registrant has not paid or been invoiced, simply edit the registration by clicking the Edit Registration icon and change the fee item. See Figure 1 below.

Cancel the Registration

1. Go to EventsGuest List
2. Locate the registration that needs to be cancelled
3. Click on the Edit Registration icon[1]


Cancel001.png
Figure 1: Editing the Registration


4. Change the status to Cancelled
5. Click Save & Close


Cancel009.png

Writeoff, Refund, or Credit the Registrant (If Needed)

Note: If there is a Reference number located on the Guest List a transaction has been created.

Scenario 1: An invoice has been created and paid

Option 1: Issue a Credit on the Member’s account to be used later
Steps
1. Go to Members➝Account➝Transaction History➝New Credit
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